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Episode 168

3/14/24

Topic: Customer Reviews: Do's & Dont's

Guests: Dan Gordon & Donnie Shelton



In this episode we discuss:

  • PMP Industry Insiders Peer Groups

  • The role reviews play in helping consumers avoid making bad purchasing decisions

  • Google's review policy, including prohibited content

  • Reviews in exchange for compensation

  • Best practices for prompting clients to leave a review

  • What to do when you get a negative review

  • How Donnie recommends getting ChatGPT involved

  • How to avoid getting defensive and look at reviews as an opportunity to grow

Resources mentioned:

Notable: "If you're not coaching customers on how to leave a review, I think you're really missing an opportunity." —Donnie Shelton

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