Episode 214

2/20/25

Topic: 4 Pest Industry Trends for 2025

Guest: David Billingsly, The Billingsly Group & PMP Industry Insiders Peer Groups

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In this episode we discuss:

• Our sponsors Coalmarch by Workwave, PestSure & Voice for Pest

• PMP Industry Insiders Peer Groups

• David's background in the pest industry

• What David's hearing from the dozens of companies in the peer groups

• Trend 1: The next generation coming up in pest control companies and their hunger for knowledge and technology

• Trend 2: Balancing online reviews with cancel rates and Net Promoter Scores

• How to track customer retention

• Trend 3: Getting back to basics, including technician, customer service and inside sales training

• Trend 4: Softening in M&A on the pest control side of the industry (but not in lawn care)

• Peer groups that need members

  
  

Resources mentioned:

• PMP Industry Insiders Episode 210: Passing the Torch: Part 1 with Getem Services

• PMP Industry Insiders Episode 211: Passing the Torch: Part 2 with Anti-Pesto

• Net Promoter Score

• Review-generation software: Applause

• PMP Industry Insiders Episode 170 with Margaret Garcia: Say THIS, Not THAT: Mastering Customer Phone Calls

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