Episode 227

5/22/25

Topic: QualityPro: Taking Your Company to the Next Level

Guest: Tom Jarzynka, VP of Technical & Training, Massey Services

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In this episode we discuss:

• Our sponsors Coalmarch by Workwave, PestSure & Voice for Pest

• PMP Industry Insiders Peer Groups

• Tom's background in the industry and his role at Massey

• What QualityPro is and his connection to it

• The benefits of seeking QualityPro certification

• What Donnie appreciated about the program early on in his business

• How QualityPro helped him communicate and delegate with his team

• What it takes to become QualityPro accredited as a pest control company

• How the process can be customized to each company

• Additional certifications you can earn

• The 18 standards QualityPro covers

• Strategies for creating the materials and procedures you need to complete certification

• The critique that "customers don't care about QualityPro" and Tom's response

• Recent changes to the program and updates coming for QualityPro

• Myths and misconceptions owners have about the program, including the difference between NPMA (trade association), QualityPro certification (company-level) & NPMA PRO certification (individual-level)

• How to get started with the application process

Resources mentioned:

• QualityPro certification

• PMP Industry Insiders Podcast Episode 83 with Tony Massey: How to Develop a Culture of Execution

Notable: "(QualityPro) is a feature. The customer doesn't know the value of it until we explain it." —Tom Jarzynka, Massey Services

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