Episode 227
- Marisa Palmieri Shugrue
- 3 hours ago
- 1 min read
5/22/25
Topic: QualityPro: Taking Your Company to the Next Level
Guest: Tom Jarzynka, VP of Technical & Training, Massey Services
In this episode we discuss:
Our sponsors Coalmarch by Workwave, PestSure & Voice for Pest
PMP Industry Insiders Peer Groups
Tom's background in the industry and his role at Massey
What QualityPro is and his connection to it
The benefits of seeking QualityPro certification
What Donnie appreciated about the program early on in his business
How QualityPro helped him communicate and delegate with his team
What it takes to become QualityPro accredited as a pest control company
How the process can be customized to each company
Additional certifications you can earn
The 18 standards QualityPro covers
Strategies for creating the materials and procedures you need to complete certification
The critique that "customers don't care about QualityPro" and Tom's response
Recent changes to the program and updates coming for QualityPro
Myths and misconceptions owners have about the program, including the difference between NPMA (trade association), QualityPro certification (company-level) & NPMA PRO certification (individual-level)
How to get started with the application process
Resources mentioned:
QualityPro certification
PMP Industry Insiders Podcast Episode 83 with Tony Massey: How to Develop a Culture of Execution
Notable: "(QualityPro) is a feature. The customer doesn't know the value of it until we explain it." —Tom Jarzynka, Massey Services
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