Episode 191
- Aug 29, 2024
- 1 min read
8/29/24
Topic: AI In Action: Enhancing Pest & Lawn Call Centers
Guest: Raymond Kidwell, Director of Business Development, Voice for Pest
In this episode we discuss:
Our sponsors Coalmarch by Workwave and PestSure
PMP Industry Insiders Peer Groups
Trends and transitions in phone systems in the pest and lawn industries
The role AI is playing in call centers, including note taking and summaries
How AI may assist with capturing conversations between technicians and customers
Why AI may replace call tracking, surveys and more
The opportunities AI presents for training and call scoring
Phone system-related AI challenges PCOs should be aware of
Resources mentioned:
Notable: "One of the big keys with AI is to make sure it's well-trained in the terminology that your company or the industry uses." —Raymond Kidwell, Voice for Pest
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