Episode 224
- Marisa Palmieri Shugrue
- May 1
- 1 min read
5/1/25
Topic: Triangle & Voice for Pest: A Field Report
Guest: Raymond Kidwell, Director of Business Development, Voice for Pest
In this episode we discuss:
Our sponsors Coalmarch by Workwave, PestSure & Voice for Pest
PMP Industry Insiders Peer Groups
How Triangle Home Services came to implement Voice for Pest as its phone system
The aspect Donnie cares most about as an owner (AI call listening and reporting)
Why Donnie was nervous about the timing of changing over and how it's been going
Raymond's perspective on the benefits of Voice for Pest (data and AI-powered call analysis)
The timeline and what implementation process looks like
The two levels of solutions Voice for Pest offers
The benefit of setting up company SOPs, including a phone system, even when you're a small operator
The fee structure
CRM integrations available and features available for current customers vs. prospects
The AI components, including X-Rai Executive Dashboard
How call data is stored
Resources mentioned:
PMP Industry Insiders Episode 191: AI In Action: Enhancing Pest & Lawn Call Centers
Notable: "People love real-time feedback when they're playing the game and they know how they're doing, they tend to get better." —Donnie Shelton
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