Episode 237

8/7/25

Topic: Turnaround Tactics: Fix Your Team’s Deadline Problems for Good

Guests: Dan Gordon & Donnie Shelton

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In this episode we discuss:

• Our sponsors Coalmarch by Workwave, PestSure & Voice for Pest

• PMP Industry Insiders Peer Groups

• How it's frustrating when someone on your team isn't executing, but it all starts with you, the leader

• The "tapping game" and how it connects to leadership

• Why it's vital to be as clear as possible when communicating expectations and responsibilities

• How fear of conflict gets in the way

• The importance of having a deep bench

• When techs don't complete their routes

• Benefits and limitations of checklists

• Training managers how to "call out" one another, commit to the team and understand the "greater good"

  
  

Resources mentioned:

• Book: Extreme Ownership: How U.S. Navy SEALs Lead and Win

• Book: The Advantage: Why Organizational Health Trumps Everything Else In Business

Notable: "It's (important to shift) that mindset of the management team that we win as a business and we lose as a business." —Donnie Shelton

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