Episode 246
- Marisa Palmieri Shugrue
- Oct 9
- 1 min read
10/9/25
Topic: Empowering Pest Techs with Real-Time Data
Guest: Taylor Olson, CEO & Co-founder, Applause
In this episode we discuss:
Our sponsors Coalmarch by Workwave, PestSure & Voice for Pest
PMP Industry Insiders Peer Groups
Taylor's background as a door-to-door sales rep and founding Slingshot as a law student
What Applause does and how Taylor got the idea for it
How Applause automates customer feedback mechanisms and in turn rewards team members
The role integrations play in automating Google reviews
How the platform helped Triangle Home Services 10x the number of reviews
How Applause handles tipping
Opportunities for add-on service leads
What technicians want when it comes to rewards (money!)
The power of making KPIs transparent to techs
Taylor's tips for implementation
Resources mentioned:
Notable: "If the technicians are rewarded even in small ways, it makes them excited to do great work. They're more likely to have a positive interaction with the customer, and the end result is the business is getting wins. They're getting reviews, they're getting leads, they're getting referrals." —Taylor Olson, Applause
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