Episode 264

3/5/26

Topic: No More Artificial Harmony: Master Conflict & Build a Better Business

Guests: Dan Gordon & Donnie Shelton

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In this episode we discuss:

• Our sponsors Coalmarch by Workwave, PestSure, Voice for Pest & Forshaw

• PMP Industry Insiders Peer Groups

• Good conflict vs. bad conflict

• What constitutes "good" conflict, highlighting the importance of debating ideas, trade-offs and priorities, and ending with clear decisions

• How the leader's role is to make the final decision, even if it's unpopular, and that everyone must unify behind the execution

• The definition of "bad" conflict and when a so-called "public hanging" may be necessary

• Why this concept is so important when it comes to managing remote teams or branch offices

• The ultimate goal: To build tust within the team, which allows people to disagree without fear of punishment, humiliation or being labeled

• Pitfall to avid (sarcasm, back channeling, etc.) and why conflict in the room is better than conflict in the hallway

  
  

Resources mentioned:

• Book: The Advantage by Patrick Lencioni

Notable: "Conflict in the room is way better than conflict in the hallway." —Donnie Shelton

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