Episode 264
- Mar 5
- 1 min read
3/5/26
Topic: No More Artificial Harmony: Master Conflict & Build a Better Business
Guests: Dan Gordon & Donnie Shelton
In this episode we discuss:
Our sponsors Coalmarch by Workwave, PestSure, Voice for Pest & Forshaw
PMP Industry Insiders Peer Groups
Good conflict vs. bad conflict
What constitutes "good" conflict, highlighting the importance of debating ideas, trade-offs and priorities, and ending with clear decisions
How the leader's role is to make the final decision, even if it's unpopular, and that everyone must unify behind the execution
The definition of "bad" conflict and when a so-called "public hanging" may be necessary
Why this concept is so important when it comes to managing remote teams or branch offices
The ultimate goal: To build tust within the team, which allows people to disagree without fear of punishment, humiliation or being labeled
Pitfall to avid (sarcasm, back channeling, etc.) and why conflict in the room is better than conflict in the hallway
Resources mentioned:
Notable: "Conflict in the room is way better than conflict in the hallway." —Donnie Shelton
Like what you heard?
Rate and review us on Apple.
Tell a friend in the industry.
Support our sponsors: Coalmarch by Workwave, PestSure, Voice for Pest & Forshaw.
Subscribe on
Comments