Episode 271
- 4 days ago
- 1 min read
4/23/26
Topic: How to Build Strong Mid-Level Management
Guest: Kevin Lemasters, Founder, PCO Leader Academy
In this episode we discuss:
Our sponsors Coalmarch by Workwave, PestSure, Voice for Pest & Forshaw
PMP Industry Insiders Peer Groups
Kevin's background as a 30-year veteran of the industry, including his career progression from a technician to Director of Company Operations at Schendel Pest Services, his work at Copesan Services and his eventual role as partner and president of EnviroPest in Colorado
The PCO Leader Academy, the 18-month, "train-the-trainer" leadership program he designed
How the program uses micro-lessons (three to five minute videos), weekly workbooks and cohort-based monthly coaching sessions
The importance of consistent habit-building and having participants teach concepts to others within their own organizations
What defines effective leadership, self-awareness, communication and the importance of understanding the difference between managers and leaders
Why middle management development is critical
Traits of great managers
Resources mentioned:
Notable: "Our industry does a pretty good job of having thorough training for those frontline people in the office and in the field. But when you get put into a supervisor or leadership role, we just say, 'You're up. Go get 'em.' We don't have the same tools and resources to equip them to be successful in that role." —Kevin Lemasters, PCO Leader Academy
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