Episode 278
- 5 days ago
- 1 min read
6/11/26
Topic: Gamifying Growth: Using Data to Help Your Team Perform
Guest: Adam Weber, Co-Founder and CEO of Driven
In this episode we discuss:
Our sponsors Coalmarch by Workwave, PestSure, Voice for Pest & Forshaw
PMP Industry Insiders Peer Groups
Adam's transition from working in downtown San Francisco to starting Fulcrum Pest Control in El Paso, Texas, in 2013
How he sought to create a tool that would automate data collection, which he was spending 10-15 hours a week doing
An introduction to Driven, an employee engagement platform designed to help service professionals improve their performance by visualizing real-time scorecards
Why focusing on labor—the highest expense in a service-based business—is critical for increasing margins
How Driven delivers data to employees via a mobile app, focusing on simplified, high-impact metrics and why they max out at five metrics per employee
Why giving employees direct access to their own performance data fosters a sense of ownership and accountability
How Driven handles the challenge of varied CRM usage across different pest control companies
Advice on evaluating the ROI and implementation feasibility of new software tools before adding them to a company's technology stack
Notable: "Every person on your team has to own their job. That's the biggest key to this. We provide opportunity for them to be able to take ownership." —Adam Weber, Driven
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