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Episode: 35

Thursday, May 27, 2021

Topic: The Good, Bad and Ugly of Changing Software

Guest: Bob Williamson, Moyer Indoor | Outdoor, Souderton, Pa.

Click here to listen.


In this episode we discuss:

  • Background on Moyer’s history and eight service lines

  • How the company switched to a new platform in seven out of eight of its divisions

  • What drove the decision to change software platforms and how they made the leap

  • How long it took from planning to implementation

  • The company’s vision for customer transparency and communication between divisions to enable cross-selling

  • Why it’s possible to have a relationship with clients without seeing them

  • How to encourage staff resilience and simple answers to problems

  • The importance of leadership’s commitment to the change

Resources:


Book: The Toyota Way


Advice: “Having the horsepower to work through this process (is important). Find people who are able to power through issues without saying ‘the software doesn’t do this.’ It never does everything. But you have to stop and figure out how to get it to work.” —Bob Williamson


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