Thursday, May 27, 2021
Topic: The Good, Bad and Ugly of Changing Software
Guest: Bob Williamson, Moyer Indoor | Outdoor, Souderton, Pa.
In this episode we discuss:
Background on Moyer’s history and eight service lines
How the company switched to a new platform in seven out of eight of its divisions
What drove the decision to change software platforms and how they made the leap
How long it took from planning to implementation
The company’s vision for customer transparency and communication between divisions to enable cross-selling
Why it’s possible to have a relationship with clients without seeing them
How to encourage staff resilience and simple answers to problems
The importance of leadership’s commitment to the change
Book: The Toyota Way
Advice: “Having the horsepower to work through this process (is important). Find people who are able to power through issues without saying ‘the software doesn’t do this.’ It never does everything. But you have to stop and figure out how to get it to work.” —Bob Williamson
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