Jan. 27, 2022
Topic: Retaining Team Members & Fostering Culture
Guest: Sarah Verlinger, Director of Cultural Development for Triangle Home Services
In this episode we discuss:
How Triangle retains key players and sets up new candidates for success
How 90-day objectives play a role in retaining team members at Triangle
How Sarah measures employee retention and how frequently she evaluates it
What things Triangle has done to improve retention over the past few years
What Sarah attributes the improvement in retention to, including the overall benefits package and doing a better job marketing those benefits
Annual compensation statements and why they're so powerful
How Sarah defines company culture and what goes into it at Triangle
How Triangle incorporates employee feedback
How Donnie defines company culture
Budgeting for and prioritizing elements of company culture
How companies can measure or evaluate their culture
What to do if you know you need to right the ship from a culture standpoint
How to hire a "culture tsar" for your company
Earlier podcast episode with Sarah: Episode 60, " Finding Great People in an Impossible Labor Market" | Show Notes
Sarah's 2019 CO2 presentation: "Understanding the Applicant Journey"
Business system/book Donnie referenced that helped him understand culture: EOS and "Traction"
Platform Triangle uses for employee communication and recognition: Slack
Employee engagement survey Triangle uses: Gallup's Q12
Notable: "If you don't define your culture, your culture is going to define you." —Sarah Verlinger, Triangle Home Services
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