Feb. 3, 2022
Topic: Motivating Your Team Through Recognition
Guest: Emily Thomas Kendrick and Tim Pollard, Arrow Exterminators
In this episode we discuss:
The business case for recognition and what Arrow's programs look like
How "motivation" is one of Arrow's eight core values
Formal and informal things pest companies can do to motivate employees
Why Arrow offers various incentive trips as part of its reward and recognition initiatives
How much Arrow spends on employee motivation and recognition programs and why Emily says it's "the very best money we spend"
How Arrow has grown over the last dozen years
Whether it's possible to overdo employee recognition
How Arrow uses challenge coins, similar to the military, and why it's so effective
How Emily started sending baby onesies to team members years ago
Emily's and Tim's vision for the future of Arrow and predictions for the future of the industry
Software Arrow uses to measure customer engagement: Listen360
An Instagram post showing an Arrow challenge coin:
Examples of Arrow babies wearing onesies the company gifts them:
"We love to love on our people. It's just what we do. I learned it from my dad and my grandfather." —Emily Thomas Kendrick
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