Topic: When Do You Need a Manager?
Guest: Dan Gordon & Donnie Shelton
In this episode we discuss:
Why Dan says there are two ways to make money in the pest control industry — stay small or get big
How getting from small to big can require taking a step back in terms of the owner's income
Why you need to consider the difference between the "income circle" and the "wealth circle"
How hiring a manager is like an investment
The concept of "1 equals 3" and why Donnie says you want to be someone who pays more and hires less
Where Dan and Donnie disagree on open-book management
10 signs it's time to hire a manager or leader
When growth slows
When you can't keep track of what everyone is doing
When you (or your executives) are doing administrative tasks
When you see duplication
You spend more times fixing than creating
When you (or your team) are consistently making more mistakes
When you know you need someone who can do it better
When you have lived the same day for a few months (repetitive tasks)
When the basics start falling off
When you cannot play
Book: Super Service: The 7 Keys to Delivering Great Customer Service
Notable: "As an owner, you want to know a little bit about everything, but you want to surround yourself with people who are way better at what they do than you are." —Donnie Shelton
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