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Episode 78


Topic: When Do You Need a Manager?

Guest: Dan Gordon & Donnie Shelton

In this episode we discuss:

  • Why Dan says there are two ways to make money in the pest control industry — stay small or get big

  • How getting from small to big can require taking a step back in terms of the owner's income

  • Why you need to consider the difference between the "income circle" and the "wealth circle"

  • How hiring a manager is like an investment

  • The concept of "1 equals 3" and why Donnie says you want to be someone who pays more and hires less

  • Where Dan and Donnie disagree on open-book management

  • 10 signs it's time to hire a manager or leader

    • When growth slows

    • When you can't keep track of what everyone is doing

    • When you (or your executives) are doing administrative tasks

    • When you see duplication

    • You spend more times fixing than creating

    • When you (or your team) are consistently making more mistakes

    • When you know you need someone who can do it better

    • When you have lived the same day for a few months (repetitive tasks)

    • When the basics start falling off

    • When you cannot play

Resources mentioned:

Notable: "As an owner, you want to know a little bit about everything, but you want to surround yourself with people who are way better at what they do than you are." —Donnie Shelton

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