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Episode 82


Topic: When Is It Time to Fire?

Guest: Dan Gordon & Donnie Shelton

In this episode we discuss:

  • How having the right people on the bus in the right seats is one of the most challenging aspects of running a pest control business

  • Why tough labor markets make owners more lenient with employees than they typically would be

  • How Donnie says the decision to let someone go comes down to deadly behaviors, skillsets or values

  • Deadly behaviors include:

    • Becoming unmanageable

    • Affecting morale

    • Killing productivity

    • Liking drama

  • Skillset problems include:

    • Not growing with the business

    • Not a good match for the role

  • Values mismatch

Resources mentioned:

Notable: "It all comes down to what will you tolerate as a leader and what will you not tolerate?" —Donnie Shelton

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