Episode 82

5/26/22

Topic: When Is It Time to Fire?

Guest: Dan Gordon & Donnie Shelton

Click here to listen.

In this episode we discuss:

• How having the right people on the bus in the right seats is one of the most challenging aspects of running a pest control business

• Why tough labor markets make owners more lenient with employees than they typically would be

• How Donnie says the decision to let someone go comes down to deadly behaviors, skillsets or values

• Deadly behaviors include:

  • Becoming unmanageable

  • Affecting morale

  • Killing productivity

  • Liking drama

• Skillset problems include:

  • Not growing with the business

  • Not a good match for the role

• Values mismatch

Resources mentioned:

• Tool: People Analyzer from the book Traction/EOS

• PMP Industry Insiders podcast Episode 39: Why All Companies Need an Operating System with EOS Worldwide Visionary Mark O'Donnell

Notable: "It all comes down to what will you tolerate as a leader and what will you not tolerate?" —Donnie Shelton

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