Episode 186

7/25/24

Topic: The Power of One: Harnessing the 'One Number' to Drive Business Growth

Guests: Dan Gordon & Donnie Shelton

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In this episode we discuss:

• Our sponsors Coalmarch by Workwave and PestSure

• PMP Industry Insiders Peer Groups

• The Balanced Scorecard concept

• Donnie's experience with the aviator score to become a better pilot

• The difficulty of tying dashboards to accountability

• Triangle Home Services' position agreements (see YouTube version of the podcast at 8:50 mark)

• How Triangle boils down the thing it measures into one number (see video version at 11:25 mark)

• Why Donnie measures his "one number" at both the individual and branch level

• How Triangle uses it to focus the team on the "right" things

• Triangle's approach to executing this concept
  

Resources mentioned:

• PMP Industry Insiders Podcast Episode 185: 8 Critical Factors for Profitability in Pest & Lawn Businesses

• The operating system both Dan's and Donnie's companies use: EOS

• The book that explains EOS: "Traction: Get a Grip on Your Business" by Gino Wickman
  

Notable: "We're taking the critical result areas and we're weighing how important they are to the business ... That's how we get to the one number." —Donnie Shelton

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