Episode 216

3/6/25

Topic: Marketing, Sales & More: The Agent AI Playbook for Service Business Owners

Guests: Dan Gordon & Donnie Shelton

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In this episode we discuss:

• Our sponsors Coalmarch by Workwave, PestSure & Voice for Pest

• PMP Industry Insiders Peer Groups

• Generative AI vs. Agent AI

• Donnie's plans to create his own "personal assistant" with Agent AI

• An example Donnie demos and other possibilities

• Tasks Donnie would not turn over to Agent AI at this point

• How this technology handles passwords and authentications

• The importance of setting up integrations and appointing a "tech person" on your staff

• Donnie's prediction about companies creating niche agents to tackle specific tasks

  
  

Resources mentioned:

• YouTube playlist of all PMP Industry Insiders Podcast episodes about AI

• YouTube version of this episode, where you can see Donnie's demo

• PMP Industry Insiders Episode 166 with Andrew Louder: Q&A with an AI Expert

• PMP Industry Insiders Episode 206 with Thomas Lundberg: How to Make Money with AI in Pest Control

• Agent AI platforms referenced: AgentGPT & AutoGPT

Notable: "Just imagine for a moment (having) someone in your call center with almost unlimited intelligence who works 24 hours." —Donnie Shelton

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