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Episode 222

  • Writer: Marisa Palmieri Shugrue
    Marisa Palmieri Shugrue
  • Apr 17, 2025
  • 1 min read

4/17/24

Topic: Are AI CSRs Really Here? An Implementation Q&A

Guest: Ka Tsu, Avoca AI



In this episode we discuss:

  • Our sponsors Coalmarch by Workwave, PestSure & Voice for Pest

  • PMP Industry Insiders Peer Groups

  • Ka's background in the pest industry

  • Avoca's history and capabilities as an AI CSR agent

  • The pest software Avoca integrates with

  • An audio demo of the service

  • Options and customizations

  • What setting up an AI CSR entails

  • Ka's recommendations for implementation, starting with after-hours calls

  • The price of Avoca's AI CSR services

  • Challenges and opportunities of this technology in the pest industry


Resources mentioned:

  • YouTube playlist of all PMP Industry Insiders Podcast episodes about AI

  • Ka's contact information: 614-301-5503

Notable: "The possibilities with AI in the CSR realm are endless." —Ka Tsu, Avoca AI

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