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Episode 285

  • 4 minutes ago
  • 2 min read

8/6/26

Topic: What's Really Driving the Pest Market?

Guest: Tim Mulrooney, Group Head-Global Services, William Blair & Co.



In this episode we discuss:

  • Our sponsors Coalmarch by Workwave, PestSure, Voice for Pest, Forshaw & PestPac by WorkWave

  • PMP Industry Insiders Peer Groups & Conference

  • The importance and recent trends identified by the monthly Pest Index

  • The long-term industry strength versus near-term headwinds like weather, consumer behavior, and digital marketing costs

  • The definition of a K-shaped economy and how it may or may not impact the pest control industry

  • The historical pricing strategies of Rollins and the sustainability of recent price increases

  • Why customer retention is the No. 1 value driver for pest control businesses

  • The recent performance of Rollins and why the stock market has reacted negatively to their recent earnings misses


Resources mentioned:

Notable: "To me, the No. 1 value driver of a pest control company is its customer retention rate... because the incremental margin on an existing customer is so much higher than the incremental margin on a new customer." —Tim Mulrooney, William Blair & Co.

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