Episode 245
- Marisa Palmieri Shugrue
- Oct 2
- 2 min read
10/2/25
Topic: Building Business, Industry & Community
Guest: Audrey Hall, President, Eco Serve Pest, Orchard Park, N.Y.
In this episode we discuss:
Our sponsors Coalmarch by Workwave, PestSure & Voice for Pest
PMP Industry Insiders Peer Groups
How Audrey Hall got her start as the daughter of John Zimmerman, former co-owner of Buffalo Exterminating, who started Eco Serve as a side business
How she grew up going on vacation to PestWorld and Associated Pest conferences
Her decision to join Eco Serve, which was a $32,000 business when she joined it
Leadership roles Audrey has had in the industry and her local community
Her experience in NPMA's Executive Leadership Program
The value in being involved in the industry and the impact it can have on your business
How Audrey prioritizes her time as a leader and her approach to delegation
The expansion plans for Eco Serve, including offering more services to current customers
What it's like to operate in a northern market, why recurring revenue is so important and her approach to price increases
Audrey's philosophy around community giving, why it matters and how to balance it with your business
How she involves her team and justifies her giving efforts, even if she can't quantify it
Resources mentioned:
PMP Industry Insiders Podcast Episode 123 with Bobby Jenkins: How to Deepen Your Company's Community Involvement
PCO Bookkeepers & M&A Specialists Future Accountants in Pest Management Scholarship
Notable: "I think sometimes leaders think that they have to be all things at all times ... But as you grow, as your business evolves, you're at a different place and so you just have to apply what works best for you with that period of your life." —Audrey Hall
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