Episode 273
- May 7
- 1 min read
5/7/26
Topic: Answering the Call: When & How to Deploy AI Voice in Your Business
Guest: Raymond Kidwell, Director of Business Development, Voice for Pest
In this episode we discuss:
Our sponsors Coalmarch by Workwave, PestSure, Voice for Pest & Forshaw
PMP Industry Insiders Peer Groups
The definition of AI voice agents and how they're different from traditional auto-attendants
How they interact with customers and CRM systems
Using AI for after-hours support and call overflow management to ensure no leads or customer calls go unanswered
Why Raymond says it is critical to offer callers the option to bypass the AI agent and reach a human
The complexity of ensuring AI agents perform tasks like scheduling according to a company's processes
How AI agents currently avoid processing credit card payments directly, favoring text or email-based secure payment links
Best practices for implementing AI in your business, including planning, comparing vendors, and ensuring the technology fits your company culture
Notable: "(With AI voice agents) your humans can really specialize their skills and talents on those really important calls that need human reasoning, empathy, compassion." —Raymond Kidwell, Voice for Pest
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