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Episode 83


Topic: How to Develop a Culture of Execution

Guest: Tony Massey, president and CEO, Massey Services

In this episode we discuss:

  • How Tony attributes his company's ability to execute to three things: accountability, communication and transparency

  • Why accountability at Massey starts with "unglamorous" tools, including job descriptions; policies and procedures; and "bottom up" budgeting

  • How Tony fosters communication at a large company, including traveling several weeks per month

  • What transparency looks like at Massey Services, including publishing P&Ls

  • Tony's take on the economy and the moment he knew inflation wasn't going to be "transitory"

  • His advice for dealing with inflation and a potential recession

  • His opinions on M&A in the pest control industry and whether high valuations will continue

Notable: "Our entire company knows everyone is going to see what you're doing, good or bad. That's just the way it is. Then the question is, what are we going to go do about it? What are we going to work on? How can we fix it? How can we help?" —Tony Massey

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