Episode 104

11/10/22

Topic: Your Questions — Answered

Guest: Dan & Donnie

Click here to listen.



In this episode we discuss:

  • How we sometimes get questions from listeners at pmpindustryinsider.com/contact, so we're taking the time to answer a few of them today

  • A disclaimer about pay and HR issues: always check with a labor attorney or HR professional who knows your state laws

  • Question 1: What's better in terms of technician pay — hourly or commission?

  • Why Donnie prefers paying technicians commission and the pros and cons

  • Where a hybrid model comes into play

  • Why you must keep your commission structure transparent and easy to understand

  • The 7(i) exemption and why it's important to check your state laws

  • How to account for "special overtime"

  • Why it's important to keep time regardless of which model you use

  • Question 2: What's the best way to schedule customers?

  • Why Triangle Pest Control schedules a month out and optimizes first for the month, then the week, then the day

  • How same-day service comes into play

  • How Triangle handles notifications

  • Why Donnie is moving away from emailing clients toward text messaging

  • Question 3: What's the best way to pay office staff?

  • How Triangle does it

  • Different ways to structure your admin and customer service teams

  • Whether office commissions should be based on sales or conversions

  • Question 4: Do you recommend notifying customers about price increases when you have a credit card on file?

  • Why it depends based on what your contract says

  • How you run a risk of cancelling if you do notify

  • How to include language about future increases in your communications

  • Why monthly billing makes price increases much easier

Resources mentioned:

Notable: "We're in a nickel and dime business, and if you can raise your prices by nickels and dimes, it all falls to the bottom line." —Dan Gordon

Like what you heard?


Rate and review us on Apple.


Tell a friend in the industry.

Subscribe on

Apple Music