11/10/22
Topic: Your Questions — Answered
Guest: Dan & Donnie
In this episode we discuss:
How we sometimes get questions from listeners at pmpindustryinsider.com/contact, so we're taking the time to answer a few of them today
A disclaimer about pay and HR issues: always check with a labor attorney or HR professional who knows your state laws
Question 1: What's better in terms of technician pay — hourly or commission?
Why Donnie prefers paying technicians commission and the pros and cons
Where a hybrid model comes into play
Why you must keep your commission structure transparent and easy to understand
The 7(i) exemption and why it's important to check your state laws
How to account for "special overtime"
Why it's important to keep time regardless of which model you use
Question 2: What's the best way to schedule customers?
Why Triangle Pest Control schedules a month out and optimizes first for the month, then the week, then the day
How same-day service comes into play
How Triangle handles notifications
Why Donnie is moving away from emailing clients toward text messaging
Question 3: What's the best way to pay office staff?
How Triangle does it
Different ways to structure your admin and customer service teams
Whether office commissions should be based on sales or conversions
Question 4: Do you recommend notifying customers about price increases when you have a credit card on file?
Why it depends based on what your contract says
How you run a risk of cancelling if you do notify
How to include language about future increases in your communications
Why monthly billing makes price increases much easier
Resources mentioned:
HR consultant Jean Seawright at Seawright & Associates
PMP Industry Insiders Episode 98 with Adam's Pest Control's Anne-Marie Tulp and Tiffany Ghent, "How to Sell Pest Control Via Text Message"
Notable: "We're in a nickel and dime business, and if you can raise your prices by nickels and dimes, it all falls to the bottom line." —Dan Gordon
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