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Episode 148


Topic: What's Next for WorkWave

Guest: David Giannetto, CEO of WorkWave

In this episode we discuss:

  • How Dave was an officer in the U.S. Army, in addition to his background as a service manager, consultant, COO and author of several books

  • How decisions are made and strategy is developed at WorkWave in light of its private equity ownership

  • WorkWave's move into merchant services

  • The idea of "WorkWave one" and the future of the pest and lawn software programs, including mobile

  • The importance of implementation, even for long-term clients who maybe aren't maximizing the value of the software

  • Why WorkWave involves customers in the product roadmap and why Dave encourages clients to call him directly with concerns

  • Whether WorkWave will continue to acquire ancillary services such as Coalmarch, Slingshot and Servicebot

  • Dave's take on where the industry is going based on WorkWave's data

  • What to expect at Beyond Service 2024, Jan. 7-10, in Orlando

Resources mentioned:

Notable: "What we're seeing is a bifurcation of the companies that are operating really efficiently and effectively are growing still at a very high rate ... but the companies that don't operate as efficiently and effectively are suffering." —David Giannetto, WorkWave

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