Episode 148
- Marisa Palmieri Shugrue
- Oct 12, 2023
- 1 min read
10/12/23
Topic: What's Next for WorkWave
Guest: David Giannetto, CEO of WorkWave
In this episode we discuss:
How Dave was an officer in the U.S. Army, in addition to his background as a service manager, consultant, COO and author of several books
How decisions are made and strategy is developed at WorkWave in light of its private equity ownership
WorkWave's move into merchant services
The idea of "WorkWave one" and the future of the pest and lawn software programs, including mobile
The importance of implementation, even for long-term clients who maybe aren't maximizing the value of the software
Why WorkWave involves customers in the product roadmap and why Dave encourages clients to call him directly with concerns
Whether WorkWave will continue to acquire ancillary services such as Coalmarch, Slingshot and Servicebot
Dave's take on where the industry is going based on WorkWave's data
What to expect at Beyond Service 2024, Jan. 7-10, in Orlando
Resources mentioned:
WorkWave After Dark party at PestWorld 2023
PMP Industry Insiders Podcast Episode 40: Inside the Blockbuster WorkWave/Real Green Systems Deal
Book: The Balanced Scorecard: Translating Strategy into Action by Robert S. Kaplan and David P. Norton
Notable: "What we're seeing is a bifurcation of the companies that are operating really efficiently and effectively are growing still at a very high rate ... but the companies that don't operate as efficiently and effectively are suffering." —David Giannetto, WorkWave
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