Episode 149

10/19/2023

Topic: A Winning AI Strategy for Your Pest & Lawn Company

Guests: Donnie Shelton & Dan Gordon

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In this episode we discuss:

• How ubiquitous the topic of artificial intelligence (AI) is in the business world

• Why Donnie says AI is the defining technology of our time, similar to how the smartphone has been for the last decade and a half

• How Donnie is thinking about using AI at Triangle in his pursuit of getting to $50 million in revenue

• The opportunity for AI in the service industry — especially in the office

• How AI technology already is helping Dan's business be more efficient in the accounting world

• Why Dan and Donnie hope pest industry CRMs will begin integrating AI into customer service functions like scheduling and billing

• How AI technology that integrates with Google documents and spreadsheets can already tackle tasks like building a budget

• Why Donnie empowered his managers to use the paid version of Chat GPT in their roles

• What Dan and Donnie like about Google's Bard

• Ideas for using AI for recruiting

• The role of chat bots in the pest control industry

Resources mentioned:

• PMP Industry Insiders Episode 126: A ChatGPT Field Report

• AI tool for medical diagnosis: Paige

• Article Donnie references about drone "co-pilots:" https://newatlas.com/military/airbus-remote-carrier-drone-launch-loyal-wingman/

• PMP Industry Insiders Episode 142: Kolbe Assessment: Get the Right Person in the Right Seat

• North Carolina Pest Management Association event where Donnie is presenting: United We Stand 2023

Notable: "I think it's the defining technology of our time." —Donnie Shelton

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