12/7/23
Topic: How to Leverage
Guests: Dan Gordon & Donnie Shelton
In this episode we discuss:
How the field of artificial intelligence (AI) is rapidly evolving
A presentation Donnie did at the North Carolina Pest Management Association's United We Stand conference
Where Donnie recommends learning about AI
The "hype cycle" of new technology and where AI is
Why Dan and Donnie are revisiting this topic
Types of AI, such as Large Language Models (LLMs), like ChatGPT and Bard
Symbolic learning and machine learning
Sam Altman and the OpenAI leadership controversy
The potential impact on real-time routing in the pest industry
What Donnie asked Microsoft Copilot
The potential to use AI for call coaching
Chat bots for customers and office staff
The internal chat bot Donnie is creating for Triangle (see it on YouTube around the 44-minute mark)
Resources mentioned:
Donnie's November 2023 United We Stand presentation on AI
PMP Industry Insiders Episode 149: A Winning AI Strategy for Your Pest & Lawn Company
PMP Industry Insiders Episode 113: ChatGPT: The Pest & Lawn Game Changer
PCO Bookkeepers & M&A Specialists' Pest Control Industry Cost Study
Notable: "People don't want to have relationships with computers. People want to connect with people, and you just cannot forget that in our industry." —Donnie Shelton
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