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Episode 155


Topic: How to Leverage

Guests: Dan Gordon & Donnie Shelton

In this episode we discuss:

  • How the field of artificial intelligence (AI) is rapidly evolving

  • A presentation Donnie did at the North Carolina Pest Management Association's United We Stand conference

  • Where Donnie recommends learning about AI

  • The "hype cycle" of new technology and where AI is

  • Why Dan and Donnie are revisiting this topic

  • Types of AI, such as Large Language Models (LLMs), like ChatGPT and Bard

  • Symbolic learning and machine learning

  • Sam Altman and the OpenAI leadership controversy

  • The potential impact on real-time routing in the pest industry

  • What Donnie asked Microsoft Copilot

  • The potential to use AI for call coaching

  • Chat bots for customers and office staff

  • The internal chat bot Donnie is creating for Triangle (see it on YouTube around the 44-minute mark)

Resources mentioned:

Notable: "People don't want to have relationships with computers. People want to connect with people, and you just cannot forget that in our industry." —Donnie Shelton

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