12/14/23
Topic: 9 Levers to Control Labor Costs
Guests: Dan Gordon & Donnie Shelton
In this episode we discuss:
How this topic is based on a sidebar in Dan's December 2023 cover story in Pest Management Professional
How the data in the cover story comes from an exclusive labor inflation study PCO Bookkeepers & M&A Specialists conducted in 2023, revealing that technician and CSR wages have increased about 25 percent over five years
Why the issue of labor cost increases isn't going away anytime soon
No. 1: Hire the right people
Why Donnie is a fan of Kolbe assessments, the EOS People Analyzer and GWC tool
No. 2: Review your job descriptions
Why it's important to tie job descriptions to position acocuntabilities
No. 3: Track labor costs by category and by department
No. 4: Use labor benchmarks
No. 5: Use technology to improve your routes
No. 6: Provide training and development opportunities
No. 7: Understand your overtime (OT) and use it sparingly
How the younger generations aren't as open to overtime as older generaitons
No. 8: Conduct exit interviews
No 9: Create a culture of appreciation (and performance)
Resources mentioned:
PMP magazine December 2023 cover story ("Labor Pains") and sidebar ("9 Levers to Control Labor Costs")
Links to various EOS tools
The PCO Bookkeepers & M&A Specialists Pest Control Industry Cost Study
Notable: "Exit interviews are gold ... We've found issues in our business that we didn't know existed until we had an exit interview." —Donnie Shelton
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