Episode 157

12/21/23

Topic: Developing Your Leadership Bench

Guest: David Billingsly, The Billingsly Group

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In this episode we discuss:

• How Dan will be presenting several sessions at the WorkWave Beyond Service '24 user conference

• David's background in the pest control industry at Washington D.C.-based American Pest, eventually serving as president and Western regional president for Anticimex, which acquired American pest

• How many pest and lawn care companies are great at training technicians, but they neglect to train leaders

• How David and the team at American Pest developed a leadership training program

• Why training leaders isn't as straightforward as training technicians or office team members

• Building blocks of leadership:

  • Self awareness

  • Self regulation

  • Time management and prioritization

  • Motivation and accountability

  • Relationship management

  • Performance management

• The importance of a company's environment and culture and how they shape behavior

• The concept of failing forward, delegation and allowing people to learn from their mistakes

• The difference between being emotional and intentionally using your emotions

• David's take on managing up

Resources mentioned:

• Episode 136 with David Billingsly: Doubling Down on Peer Groups & Best Practices

• The Peter principle

• Book by Jocko Willink: Leadership Strategy and Tactics: Field Manual

• Episode 143 with Carlos Mendez: Lead Like a SEAL

• Episode 142 with Erin Werde: Kolbe Assessment

• DiSC personality assessments

• Book by Kim Scott: Radical Candor

• David's presentation:

PMP Industry Insiders Podcast December 2023_Leadership.pdf

Download PDF • 1.90MB

Notable: "I think one of the single largest opportunities we have in our industry is mid-level management training." —David Billingsly

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