Episode 198

10/17/24

Topic: Q&A: Listener Mailbag

Guests: Dan Gordon & Donnie Shelton

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In this episode we discuss:

• Our sponsors Coalmarch by Workwave and PestSure

• PMP Industry Insiders Peer Groups

• Questions about how Donnie gets to one "critical number" at Triangle and turns data into reporting

• How to grow your skillset as a leader of a pest control company

• The problem with lowballing

• The best pieces of advice Dan and Donnie have ever received

• Donnie's advice: Find a mentor

• Dan's advice: Make enough money so you don't fight with your spouse

• What they wish they knew when they first started in the industry

• Donnie's "win the day" system: Do a little bit every day vs. putting in massive effort without consistency

• How Donnie has implemented the concepts from "Super Service" into his business

• Thoughts on running a pest business when systems go down

  
  

Resources mentioned:

• PMP Industry Insiders Podcast Episode 186: The Power of One: Harnessing the 'One Number' to Drive Business Growth

• Google BigQuery

• PMP Industry Insiders Podcast Episode 166: Q&A with an AI Expert Andrew Louder of Louder Co.

• Donnie's book: Build

• Book about EOS: Traction

• Book: The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It

• Book: Triggers: Creating Behavior That Lasts--Becoming the Person You Want to Be

• Book: Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!

• Learning Management System Triangle uses: Paychex LMS

Notable: "If there's something that you want to do, find someone who's doing it and replicate what they're doing." —Donnie Shelton

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