Episode 44

July 29, 2021

Topic: Laura Corbin, president of Spencer Pest Services

Guests: Grow Faster with More Profit through Office Automation & Efficiency

Click here to listen.

In this episode we discuss:

• Laura's background and entry into the family business

• How she parlayed a job for a major retailer into a quality control role at Spencer Pest Services

• How "Inspect what you expect" became a company mantra

• An overview of Spencer's office infrastructure and structure

• The three dashboards Spencer uses for the overall company, for sales and for the office

• What KPIs she looks for by department

• How Spencer manages remote employees

• An app used to view KPIs remotely and how it has created healthy competition internally

• Laura's recommendation for creating a dashboard for your business

• Why a daily dashboard update is necessary

• A list of tools Spencer Pest uses to be more efficient

Resources mentioned:

• ServSuite

• Coalmarch's call-tracking metrics system

• App developed for KPIs

• Dan's accounting service and monthly reports

• Donnie's phone system

• Monday.com for training and project management

• Loom for training videos

• Skipio business text messaging

• LeadNow technician lead capture tool

• Slack for internal communication

• Podium for online reviews

Advice: ""We're extremely transparent with our numbers because we want a self-managing company. I want my employees to know where they stand, not (be) constantly having to tell them." —Laura Corbin

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