July 29, 2021
Topic: Laura Corbin, president of Spencer Pest Services
Guests: Grow Faster with More Profit through Office Automation & Efficiency
In this episode we discuss:
Laura's background and entry into the family business
How she parlayed a job for a major retailer into a quality control role at Spencer Pest Services
How "Inspect what you expect" became a company mantra
An overview of Spencer's office infrastructure and structure
The three dashboards Spencer uses for the overall company, for sales and for the office
What KPIs she looks for by department
How Spencer manages remote employees
An app used to view KPIs remotely and how it has created healthy competition internally
Laura's recommendation for creating a dashboard for your business
Why a daily dashboard update is necessary
A list of tools Spencer Pest uses to be more efficient
Resources mentioned:
Monday.com for training and project management
Loom for training videos
Skipio business text messaging
LeadNow technician lead capture tool
Slack for internal communication
Podium for online reviews
Advice: ""We're extremely transparent with our numbers because we want a self-managing company. I want my employees to know where they stand, not (be) constantly having to tell them." —Laura Corbin
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