Oct. 7, 2021
Topic: How to Amp Up Your Office with Technology
Guest: Josh Baker, Chief Administrative Officer, Triangle Pest Control (a division of Triangle Home Services)
In this episode we discuss:
What Josh does in his role as Chief Administrative Officer at Triangle Home Services
Triangle's sales and CSR team structure and who reports to the CAO
How Donnie sees the office as one of the most critical areas of the business
The vital role checklists and call scripts play
How closed-loop and omnichannel marketing work at Triangle
The importance of having an open-minded, tech-focused person running your office
How Triangle has made outbound sales a department, not just a backup to inbound sales
Triangle's "freedom within a framework" concept
Resources mentioned:
Coalmarch's Call Center Solutions Call Scripts
The closed-loop marketing concept
Notable: "What really makes technology work and what really helps enable your business is being curious and having a staff that embraces change and embraces technology." —Donnie Shelton
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