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Episode 52

Oct. 7, 2021

Topic: How to Amp Up Your Office with Technology

Guest: Josh Baker, Chief Administrative Officer, Triangle Pest Control (a division of Triangle Home Services)

In this episode we discuss:

  • What Josh does in his role as Chief Administrative Officer at Triangle Home Services

  • Triangle's sales and CSR team structure and who reports to the CAO

  • How Donnie sees the office as one of the most critical areas of the business

  • The vital role checklists and call scripts play

  • How closed-loop and omnichannel marketing work at Triangle

  • The importance of having an open-minded, tech-focused person running your office

  • How Triangle has made outbound sales a department, not just a backup to inbound sales

  • Triangle's "freedom within a framework" concept

Resources mentioned:

Notable: "What really makes technology work and what really helps enable your business is being curious and having a staff that embraces change and embraces technology." —Donnie Shelton

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