Episode 116

2/23/23

Topic: EOS: A Field Report

Guest: Sharon Roebuck-McBride, VP of Culture and Customer Experience, Triangle Home Services

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In this episode we discuss:

• Sharon's journey to Triangle Home Services and the company's journey implementing the Entrepreneurial Operating System (EOS)

• Why Triangle failed the first time they tried implementing EOS

• What is EOS?

• The six key components: vision, data, processes, traction, issues, people

• The first step to take if you're interested in EOS

• Self implementing vs. hiring an implementer

• The value EOS can bring to a business

• How EOS provides transparency and clarity for employees and a path for issues to get solved

• The purpose and structure of Level 10 meetings

• Big wins so far at Triangle thanks to EOS

• The importance of "state of the company" addresses where the V/TO is shared

• Challenges Triangle has run into with EOS

Resources mentioned:

• PMP Industry Insiders Podcast Episode 20 with Sharon Roebuck: How to Lead Your Business to the Next Level (audio only)

• PMP Industry Insiders Podcast Episode 39 with EOS Visionary Mark O'Donnell: Why All Companies Need an Operating System

• Book: "Traction: Get a Grip on Your Business" by EOS founder Gino Wickman

• EOS Worldwide - tools, events, implementers

Notable: "(EOS) brings so much to the table in the form of organization, following a blueprint, and having a structure within the company ... EOS brings a lot of clarity and focus." —Sharon Roebuck-McBride

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