1/25/24
Topic: Signs You Might Need a Culture Change
Guests: Dan Gordon & Donnie Shelton
In this episode we discuss:
Our sponsors Coalmarch by Workwave and PestSure
PMP Industry Insiders Peer Groups
The clip from "Talladega Nights" Donnie showed at a recent company meeting to demonstrate how his company is on the backside of a culture change
How Donnie evaluates culture around whether your people "get it, want it and have the capacity to do it"
Why it's important to put key performance indicators (KPIs) on intangible attributes like "get it"
Why performance issues across the organization often hint at culture problems
How your culture must align with your company's strategic goals and one book Donnie doesn't recommend
Why it's vital to consider employee feedback and how Donnie recommends doing it
Culture mismatches in M&A deals
The impact of market or industry changes
Why you must handle ethical, legal or value issues quickly
Why you must be willing to be honest with yourself if you're having culture issues
Resources mentioned:
Operating system Triangle Pest Control uses: Traction/EOSÂ
PMP Industry Insiders Episode 154: Why to Host a State of the Company Meeting
Book: "The E-Myth Revisited"Â
PMP Industry Insiders Episode 54: From Chaos to Consistency with ‘E-Myth’ Author Michael E. Gerber
USA Today article Donnie references: "Work/life balance may be worth a big pay cut, some employees say"
Gallup's Q12 Employee Engagement Survey
Notable: "If you think you have a cultural issue, the very first place to start is (to look) in the mirror and ask yourself some really hard questions." —Donnie Shelton
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