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Episode 163

2/8/24

Topic: The People Component of EOS

Guest: Sharon Roebuck-McBride, VP of Culture and Customer Experience, Triangle Home Services



In this episode we discuss:

  • Our sponsors Coalmarch by Workwave and PestSure

  • PMP Industry Insiders Peer Groups

  • How the EOS Model includes 6 components, one of which is people

  • How the book "Traction" was the first place Donnie read about creating a system to align your culture with your core values

  • Examples of core values

  • The concept of GWC (get it, want it, capacity to do it)

  • Why and how you should analyze people quarterly

  • The idea of "delegate and elevate"

  • Coaching up team members vs. coaching out team members

  • The definition of "36-hours of pain"

  • Why letting go someone in the wrong seat is an act of compassion

Resources mentioned:

Notable: "When you let someone go who's in the wrong seat, that's an act of compassion ... It means you have enough compassion to have the hard conversation with them that's going to help them do better in the long run because they're not succeeding here and you want them to succeed." Sharon Roebuck-McBride, Triangle Home Services
Notable: "If there's someone in the wrong seat and everyone knows it, and you don't take action as a leader, there are only two conclusions they can come to about you as the leader: 1). You're too stupid to see what's really going on, or 2). You're too weak to do something about it." Donnie Shelton, Triangle Home Services

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