Episode 235

Marisa Palmieri Shugrue
Jul 24
2 min read

7/24/25

Topic: How to Establish a Legal, Effective AI Policy

Guest: Bennett Borden, CEO of Clarion AI Partners

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In this episode we discuss:

Our sponsors Coalmarch by Workwave, PestSure & Voice for Pest
PMP Industry Insiders Peer Groups
What AI governance is and the implications of it for small businesses
History of technological revolutions and how they affected industries
Thinking about approaching AI as Ironman vs. Terminator
Why Bennett challenges businesses to think big when it comes to generative AI
How to consider the risks of AI, just like you do other aspects of your business
Where the federal government and states are on AI regulation
How a pest control company might put controls around AI use
Why you should use enterprise versions of AI tools vs. the consumer-facing versions
Bennett's tips for implementing controls around AI
The definitions of Retrieval-Augmented Generation (RAG) and Constitutional AI
Where most companies drop the ball when it comes to implementing AI
"The reasonable person standard"

Resources mentioned:

Article: "Marc Benioff says AI is radically reshaping Salesforce, and 51% of Q1 hiring was internal as thousands of employees were redeployed"
PMP Industry Insiders Episode 166 with Andrew Louder: Q&A with an AI Expert
PMP Industry Insiders Episode 206 with Thomas Lundberg: How to Make Money with AI in Pest Control
PMP Industry Insiders Episode 216: Marketing, Sales & More: The Agent AI Playbook for Service Business Owners
"I'm sorry, Dave, I'm afraid I can't do that" scene from "2001: A Space Odyssey"

Notable: "(AI) is the most transformative technology since electricity. The effect that it's going to have on every aspect of our society is unprecedented." —Bennett Borden, CEO, Clarion AI Partners