Episode 182

6/20/24

Topic: Fly On The Wall: What We're Hearing in Peer Groups

Guest: David Billingsly, president and founder of the Billingsly Group & PMP Industry Insiders Peer Groups facilitator

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In this episode we discuss:

• Our sponsors Coalmarch by Workwave and PestSure

• PMP Industry Insiders Peer Groups

• How the peer groups work

• What types of conversations David is hearing about the industry

• The March '24 Pest Index results (note: this episode was recorded before the April '24 results came out)

• The conversations around demand and how door-to-door may play a role

• What people are saying about pricing and whether there's still room for increases

• The groups' conversations around increasing gross profit, including routing and density

• Why David recommends tracking tech utilization as a KPI

• Why Donnie and the team at Triangle is focusing on the number of techs' stops

• The conversations David is hearing around Artificial Intelligence

• Donnie's AI implementations

• David's perspective on assembling peer groups

• The general meeting format

• The common thread among everyone in the peer groups

• The frequency of the meetings

Resources mentioned:

• PMP Industry Insiders Episode 110: Peer Groups — Next Level Opportunity or a Waste of Time?

• PMP Industry Insiders Episode 136 with David Billingsly: Doubling Down on Peer Groups & Best Practices

• PMP Industry Insiders Episode 157 with David Billingsly: Developing Your Leadership Bench

• The PCO Bookkeepers & M&A Specialists/William Blair Pest Index, which tracks the performance of the industry

• PCOB's Customer Pricing Analysis service

• PMP Industry Insiders Epiosde 83 with Tony Massey: How to Develop a Culture of Execution

• Call Tracking Metrics (CTM): Software Donnie uses that launched an AI companion for sales and customer service

• Fireflies: Automated meeting notes tool David uses
  

Notable: "Ultimately, it's the whole 'iron sharpens iron' philosophy. I want to make sure we have the right iron combined within the groups." —David Billingsly

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