8/24/22
Topic: Inspect What You Expect: The Key to Excellence
Guest: Dan Gordon & Donnie Shelton
In this episode we discuss:
How even if we know how to do something, it's not always easy to do it
The fact that most people know systemizing your business is essential but it's still difficult to execute those systems
Why you need a system to manage your systems
How Donnie learned the importance of a third-party validation of standards in the military
The value of owners/managers getting out in the field occasionally for inspections
Dan's observation that door-to-door companies scale thanks to their ability to execute
Donnie's principles for getting started, including:
Everyone in the business should have a number to be measured on
Everyone in the business should have standards and procedures
Everyone in the business should have a checklist
Everyone in the business should be periodically inspected
The experiences that led Donnie down the path of doing more inspections at Triangle Pest Control
The difference between coaching and condemning
Recommended cadences for inspections and why someone must be accountable for inspections
Why you should call them something other than "inspections" and be transparent about them
How a system for managing inspections are the key to scaling your business
Resources mentioned:
Episode 39: Why All Companies Need an Operating System with EOS Visionary Mark O'Donnell
Episode 83: How to Develop a Culture of Execution with Tony Massey
PCO Bookkeepers Pest Control Industry Cost Study
Software that allows for inspections: IntelliShift
"You can lay out the strategy, come up with all the checklists, you can do everything you want, but execution is key. If you can't execute, then all of that is for naught." —Dan Gordon
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