Show Notes

In this episode, Coalmarch's Janelle Lucas digs into the top marketing missteps made by pest and lawn companies. From inconsistent review generation to ignoring local SEO and under-investing in branding, she uncovers what successful operators are doing differently.

This week Seth Watson joins Dan and Donnie to share what it takes to successfully incorporate virtual assistants into pest control operations. As the owner of Arete Pest Control and Focus Virtual Assistants, Seth shares first-hand lessons learned, common pitfalls and details about costs, communication strategies, legalities and more.

PestSure's Todd Burke joins Dan and Donnie this week to give an update on the commercial insurance market. He covers various challenges, including auto insurance difficulties, the rise in private equity-funded claims and adequate umbrella coverage limits, and provides recommendations for pest business owners regarding insurance coverage.

What's more desirable in pest control: Several $1 million offices or one large multimillion office? On this episode, Dan and Donnie dive in to the pros and cons of each approach.

Tom Jarzynka, VP of Technical & Training for Massey Services, joins Dan and Donnie this week to share his journey in the pest control industry and talk about credentials. As a member of NPMA's QualityPro board, Tom shares what it takes to become accredited, how it helps pest control companies in practical terms and what's coming down the pike for the program.

Dan and Donnie discuss the prevalence of cyber attacks on small businesses. They cover common threats (phishing scams, ransomware attacks and data breaches), first-hand experiences and real-world case studies. Finally, they share several strategies for protecting your company from cyber attacks to avoid costly consequences.

This week, Dan and Donnie discuss the potential for a lasting economic slowdown and the impact it would have on pest control and lawn care businesses, including customer price sensitivity and increased cancels. They also share strategies for increasing revenue, reducing costs and handling marketing during uncertain times.

Voice for Pest's Director of Business Development Raymond Kidwell joins the show to discuss the recent implementation of a new phone system at Donnie's company, Triangle Home Services. They cover Donnie's initial concerns, highlight the benefits of the system, and discuss the AI capabilities Donnie is most excited about.

Nozzle Nolen's father-son team Micky and Mandy Nolen join the show to discuss their experiences and advice about transitioning to the next generation of leadership.

Avoca AI's Ka Tsu joins Dan and Donnie to discuss the benefits and challenges of implementing AI CSRs in pest control.

Dan and Donnie dive into how the Trump tariffs may impact the pest industry and steps you can take now to prepare to weather the storm.

What you need to do month in and month out to create accurate financial statements so you can take meaningful action in your business.

Dan and Donnie discuss strategies and tools for overcoming growth-related obstacles and why communicating your vision is essential.

GreenPal CEO Bryan Clayton walks through his journey to founding an 'Uber' for lawn care and shares advice for growing as an entrepreneur.

Dan and Donnie delve into tax-related topics, including individual taxes, capital gains, business income, deductions and more.

Dan and Donnie discuss the potential for leveraging Agent AI technology in your pest control business.

The Bugman's Brian Olson candidly shares ups, downs and his firm's impressive results, including 80% in recurring revenue and a NPS of 90.

Peer group facilitator David Billingsly discusses trends he's seeing from the dozens of pest and lawn pros he works with regularly.

Dan shares his observations from WorkWave's Beyond Service user conference, focusing on AI, KPIs and private equity.

Industry veteran Patrick Quigley shares advice about how to overcome common challenges and set your team up for success this season.